Fun Casino FAQ
Customers come first at Fun Casino and, to help you have as much fun as possible, we’ve put together an extensive list of ‘Frequently Asked Questions’ to help you find the answers to any and all of your fun prayers!
If you don’t find the information you’re looking for here, please don’t hesitate to get in touch with a member of our professional and polite Customer Support Team, either by phone or e-mail, or, alternatively, through Fun Casino’s Live-Chat.
Is Fun Casino a casino I can play with real money?
Yes! At Fun Casino players can play with their own cash funds and play for fun with demo credits. In order to play for Fun or demo credits you can simply start a game and credits are awarded, please make sure you are not logged in to the site. When you start a game while you are logged in you will play for real money.
When am I allowed to play for real money?
First of all it is important that you are at least 18 years old. Furthermore it is important to understand the regulations towards online gambling in your own country. If gambling is regulated and Fun Casino does not hold the license to offer remote games of chance in your country you are not able to register. Information about restricted countries at Fun Casino can be found in our terms and conditions.
Are there any game restrictions I need to consider?
Yes. Not all games are available to players from various countries. When you login to your account the games you are allowed to play are displayed and therefore available for you to play.
Is Fun Casino licensed?
Yes, not only is Fun Casino licensed by the MGA (Malta Gaming Authority) and the UKGC (United Kingdom Gambling Commission) also our games are fully licensed and tested. This means that you can relax and simply enjoy the fun with fair games of chance.
Does Fun Casino offer Live Casino or Live Dealer games?
Of course. At Fun Casino we have a very well balanced portfolio of Live Casino games.
What kind of Live Casino games does Fun Casino offer?
At Fun Casino you can enjoy playing with real dealers on table games like: Roulette, Blackjack, Casino Holdem and Baccarat.
How do Live Casino games work?
The Live Casino games are broadcast to you from state-of-the-art studio’s across the world. There are studios situated on the Mediterranean Island of Malta, Latvia and the United Kingdom.
Can I play Live Casino games with my mobile?
Yes! The majority of our Live Casino games are using the latest technology and as a result you can enjoy the games on any device you prefer to use including tablets and mobile phones.
How do I register an account at Fun Casino?
It is very easy to create an account. Simply click the registration button and a registration field will show with all the details we require. Complete the registration and your account is ready.
Am I allowed to open more accounts?
No. It is strictly prohibited to create more accounts. This is against our Terms and Conditions. If multiple accounts are detected we are in our right to void any winnings and confiscate funds.
What do I do when I’m having troubles to register?
The easiest way is to content our support team by live chat. They are able ot debug the problem and help you further.
What’s the welcome bonus at Fun Casino?
New players at Fun Casino will receive 10 free spins after the registration is completed. Upon the first deposit players will receive a 50% bonus up to $/£/€/CHF 499 euros and an additional 100 free spins. The free spins are available on the slots: Starburst, Wild Wild West or Joker Pro. Furthermore, on the second deposit players will receive the same bonus. So that’s a total of 111 free spins + $/£/€/CHF 998 in bonuses. Canadian players will receive their free spins on the slot game: Book of Aztec.
Which countries are eligible for the Welcome bonus?
All players residing in Ireland, United Kingdom, Sweden, Norway, Finland, Germany, Austria, Switzerland, New Zealand, Canada, India and South Africa qualify for the welcome bonus.
Are there specific bonus terms and conditions I need to consider?
Yes! It is very important to read through our bonus terms and conditions. A bonus is basically free money offered as an incentive or as a compensation. Although it gives you the chance to win real money it is important to understand how you convert bonus funds in to real money. This information can be found on our bonus page.
How do I claim my bonuses?
You would need to claim your bonuses through the My Account section. On the side you will find the option to visit your personlised bonus page. The bonus page shows three tabs: Active bonuses, available bonuses and previous bonuses. To claim any bonus you select the second tab: available bonuses, followed by a click on the redeem bonus button. Manual bonuses will be credited automatically. For free spins bonuses simply open the game to play your free spins. If a deposit is required to activate the bonus you will be redirected to the deposit page.
Are there any technical requirements?
In general no. Fun Casino uses the latest web technology. This means that our site is fully compatible with any device you would like to use. Some games we offer are running on Flash. It might be required you allow Flash scripts in your browser.
I have an issue with a game, what do I do?
If you experience a problem with a, or multiple games, please contact our support team. They will be able to debug the problem and provide you the solution so that you can continue to play.
Does Fun Casino provide support?
Yes. We have support in-house. Our support team is trained and available to help by email, phone or live-chat.
Does Fun Casino provide support in multiple languages?
Yes! We have trained support staff available in the English, Norwegian, Swedish, Finnish and German language.
What are the opening hours to contact support?
Our support team is available daily from 08:00 (CET) till 01:00 (CET) to answer your questions immediately. During the night we are always, 24 hours a day, 7 days a week and 365 days a year available by mail.
What deposit and withdrawal options does Fun Casino offer?
We provide the most popular payment solutions available: Visa, MasterCard, Neteller, Skrill, EcoPayz, Sofort, Giropay, Paysafecard and many more. We always aim to provide all payment methods that our customers need. If your preferred method is not available please let us know.
What are the minimum deposit and withdrawal requirements?
The minimum deposit value is 10 euros or equivalent with your account currency. The minimum withdrawal requirements are 20 euros or the amount equivalent to your account currency. A bank transfer deposit has a minimum value of 30 euros or the value equivalent to your account currency. Furthermore the minimum and maximum values are clearly displayed on the deposit and/or withdrawal page.
Is account verification required upon first deposit or withdrawal?
Prior before you make a deposit it is not required to verify your account. The same applies for your withdrawal request(s). Verification becomes required when certain threshold are reached, e.g. when the total value of 2300 euros is requested in one or multiple withdrawals. For players residing in the United Kingdom the threshold is set at 1400 euros. For any reason it might occur that the verification department requires the account to be verified in order before deposits and withdrawals can be completed.
Are deposits and withdrawals secure?
Yes. All financial transaction at Fun Casino take place in a secured environment where transfer of data is encrypted, meaning that it can’t be read or saved by other systems or persons.
Can I review all my financial transactions?
Sure. We are required to store all financial data including deposits and withdrawals. The information is stored under your account and made available to you through our site. Simply visit the My Account section and go to transaction history in order to review your payments.
Does Fun Casino offers systems and tools to keep my gaming experience FUN?
Yes! We believe it is very important to enjoy playing, to keep it fun and entertaining. Therefore we offer various systems and tools to set personal limits for deposits, losses, bets or the time you want to play.
Is it also possible to take a break?
You can take a break from playing. Taking a break will result in the fact that you can’t access your account for the duration of the break. To take a break go to the My Account section and the Responsible gaming section.
Can I review my gaming history?
Yes! Similar to your transaction history we are also required to keep track on your gaming history. The information we store you can access as well! Simply go to the My Account section and select the tab: Gaming history. Here you can review all the bets and wins you received, on which game including the date and time. Gaming history older than one year needs to be requested with our support team.
I’ve provided personal details, are these safe?
Yes. All information we store are stored on state-of-the art servers secured by the latest protection tools and software. Only certified and screened employees are able to access your details and we do not share your details with external companies.
Is the site of Fun Casino secured?
At Fun Casino we use the latest encryption technology based on 1024 bits of encryption. As a result we are sure that all information transferred cannot be read and will keep anyone else locked out.